1. How can I order the developing of software for my company?
You should just fill in the appropriate form and our specialist will contact you as well as you can send a message by E-mail or call us by telephone. To look at E-mail addresses and telephone numbers click here
2. How much time it will take to develop the software by my request?
The time requested for developing commonly depends on tasks that should be provided by the software developed by our company for you. We can give an answer to this question after detailed research of your desires and demands that you make concerning this development. While the technical task is not provided it's impossible to know the exact term of developing. But before this we can give you just an approximate assessment.
3. How much will it cost... ?
We can give an answer to this question after detailed research of your desires and demands that you make concerning this development. While the technical task is not provided it's impossible to know the exact price of developing. But before this we can give you just an approximate assessment.
4. How can I pay your services?
You can pay our services just by the cashless transfer of money to our settlement account.
5. Do you grant allowance if I order some systems?
We have an individual approach to every client and can grant allowance even if he orders one system.
6. What kind of bookkeeping records do you draw?
After the development is completed we draw acceptance certificate that should be signed by both sides (Customer and Developer).
7. I ordered the developing of software that will use Oracle database. Should I buy this database?
No, you shouldn't. During the project acceptance you will be provided by licensed version of the database used with all necessary documentation. You will be the owner of the database and will be able to contact the technical service of the company which developed this database directly.
8. I ordered the developing of software but there is no necessary hardware base in my company. What should I do?
We can assume all concerns of purchasing, installing and adjusting of any necessary hardware complexes and systems.
9. There was a replacement of my company's personnel experienced with operating your software developed. Could you educate the new personnel to operate the program?
Yes, we certainly could.
10. What kind of guarantee do you provide?
We provide two kinds of guarantee. The first one - limited guarantee - is used if there are any failures or uncertainty in program operating during exploitation process within the warranty period - in this case we fix these troubles with no charge. If the second kind of guarantee- the full guarantee - is used it means that we undertake the full material responsibility within the specified sum of money established by the contract. We fix the faults occurred with no charge as well as in case of limited guarantee but as for the full one if these defects caused any damage for your company we are obliged to compensate it. The customer has to choose the kind of guarantee during contract concluding. However we are not responsible if the software failure or defect has been caused by premeditated acts of the user as well as by changing of the program code, hardware failures or outside manufactures software faults. These cases are subject to be considered by insurance companies.
11. Why do you provide so wide guarantee?
We are executing strict control and provide tests of software developed by our company to conform technical tasks. That's why we can provide guarantee for our services.
12. Six months after your system developed was introduced in our company some business-processes have been changed. What should we do?
If the changing of your business-processes is impossible to be compensated by changing of your system configuration we will provide necessary updates. In any case it's better you to contact with our specialists to specify the possibility of occurred disbalance removal by the way of configuration changing.
13. Could I hope to get your technical support of system developed?
Yes, certainly. Our specialists are always ready to answer your any questions concerning using of the software developed by our company within the warranty period. You also can order the service of additional technical support after the warranty period expired.
14. What scope of support do you provide?
The scope of technical support is determined by the contract's terms. The minimum level of support implies consultations by E-mail or telephone and as for the difficult cases or when it's impossible to fix the troubles by the abovementioned ways arriving of our specialist to the working place of the customer (5 times within the warranty period maximally).
15. Can I take part in software interface developing?
Yes, certainly. To do it you have to contact with the manager on the stage of software developing. After the first version is developed according to the description provided by the technical task you can evaluate it and make your own proposal and alterations. We also can make some insignificant alterations of the software interface with no charge within 21 working days after the costumer accepted the work.
16. Is it possible to make modifications of approved technical task on the stage of system developing?
Yes, it is. But the program execution time and its cost can be changed due to the level of initial technical task alterations. We provide insignificant alterations of program logic on this stage with no charge.
17. Is it possible to make an order to your company for software developing and to use some components of the future system provided by outside manufacturers?
Yes, it is. In this case you have to provide the components, there full user's and integration documentation as well as the document that approve their legal purchasing from the manufacture with indicating of his addresses and telephone numbers. But in this case we don't provide the full guaranty for all product as well as we don't provide guarantee for outside components functioning inside our product.
18. Do you use in your products any technologies of copy protection?
No, we don't. We use it by the costumer's request only.
19. In what regions do you work?
We are ready to implement orders independently of costumer's location. We are located in Moscow.
